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Shipping And Returns

Shipping

1- All the orders will be shipped according to the date specified by the customer, provided the order has been received on time.

2- We cover whole Malaysia through our local operation in Klang valley and with partners in other areas of Malaysia.

3- International deliveries are processed through international partners.

4- We reserve the right to change the date of shipping in case of any emergency or public holiday.

5- We take the responsibility of goods which willbe damaged in shipping process and customer will be replaced by the same quality and quatity of goods.

6- Roses or any perishable item delivery area is strictly within Klang valley due to the nature of item.

Returns

1- We will pay back 100% of the payment received if the goods order will discover faulty or damaged.

2- we do not refund on items which were purchased by the customer and self picked up.

2- We shall not be responsible for any kind of mistake done by customer in providing us wrong the recipient particulars.

3- As our products are mostly perishable, please revert as soon as possible if there is a problem. All refund request will be dealt on a case by case basis.

4- For refunds to customers due to the customers' themselves cancelling the orders, we have a transaction handling charges of 7% of the purchase price. As such refunds will be paid back to the customer at purchasing price less 7%.


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